Red Rock Online Return Policy

Red Rock Jewelers is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your online purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price, minus the shipping & handling, unless you have received a damaged or incorrect item.redrockjewelers.com provides you with two easy methods of returning an item:

Returns by Mail

Here are the basic steps:

• If there is damage to an item upon delivery, call our customer service center immediately at 702-880-0600 for assistance.
• Pack the item securely. Use the original package, if possible. Enclose the return portion of the original packing slip with the item.
• If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
• All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
• For your protection, we recommend that you use UPS or Insured Priority Mail for your return. Ship the return package to the address indicated on the packing slip:Red Rock Jewelers,7175 West Lake Mead Blvd. #160,Las Vegas, NV 89128
• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
• You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.